Join the Cherry Lady world
Be the first to discover new collections and special offers
A LITTLE CHERRY GIFT 🍒 — 10% OFF YOUR FIRST ORDER WITH CODE CHERRY10
Shipping policy
Last updated: 27 August 2026
1. General Information
Cherry Lady Orders are prepared and dispatched from Poland.
Available delivery methods and destinations are displayed during checkout.
Cherry Lady may use different delivery providers depending on the destination and selected delivery method.
The shipping method and shipping cost applicable to an Order are displayed to the Customer before the Order is submitted.
2. Processing Time
Standard Order processing time is generally 1–3 business days after payment has been successfully confirmed.
Business days are Monday to Friday, excluding public holidays in Poland.
Processing may take longer during collection launches, promotional periods, public holidays or periods of unusually high demand.
Where a Product has a different stated processing time, the relevant information will be displayed before purchase.
3. Delivery Within Poland
Estimated delivery times after dispatch:
- DPD Pickup: 1–2 business days
- InPost Paczkomat: 1–2 business days
- Orlen Paczka: 1–2 business days
- Courier: 3–5 business days
Current shipping methods and prices are displayed during checkout.
The following shipping rates are currently active in the Store:
- DPD Pickup — PLN 14.99
- InPost Paczkomat — PLN 14.99
- Orlen Paczka — PLN 14.99
- Courier — PLN 19.99
Free shipping is available for Orders of PLN 400 or more.
The applicable shipping cost is clearly displayed during checkout before the Order is submitted.
4. Delivery Within the European Union
Cherry Lady currently offers delivery within selected European Union countries.
The available countries are displayed during checkout and may be subject to change.
The currently active EU delivery method is:
Europe Courier — EUR 19.99
Estimated delivery time after dispatch:
5–8 business days
Free shipping is available for Orders of EUR 200 or more.
The applicable shipping cost and delivery method are displayed during checkout before the Order is submitted.
5. Countries Outside the European Union
At this time, Cherry Lady does not guarantee availability of delivery to countries outside the European Union.
If delivery to additional countries is introduced in the future, the available destinations, delivery methods and applicable shipping costs will be displayed during checkout and the relevant information will be updated accordingly.
Where delivery outside the European Union is offered, Orders may be subject to customs duties, import VAT, customs-clearance charges or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, such charges are not included in the Product or shipping price and may be payable by the recipient.
6. Delivery Estimates
All delivery times stated above are estimated delivery times and are not guaranteed unless expressly stated otherwise.
Delays may occur due to carrier disruptions, severe weather, public holidays, unusually high parcel volumes, customs procedures or other circumstances outside Cherry Lady's reasonable control.
Any mandatory Consumer rights remain unaffected.
7. Tracking
Where tracking is available, tracking information may be provided electronically after dispatch.
Tracking information may require some time to become active after the parcel has been transferred to the delivery provider.
8. Delivery Address
Customers are responsible for providing complete and accurate delivery information.
If you discover an error after placing an Order, please contact:
as soon as possible.
Cherry Lady will attempt to correct the information where reasonably possible, but cannot guarantee changes once an Order has entered processing or has been dispatched.
9. Uncollected or Undeliverable Parcels
Where delivery fails because of materially incorrect or incomplete information supplied by the Customer, or because a parcel requiring collection was not collected within the applicable collection period, the parcel may be returned to Cherry Lady.
Any further delivery arrangements and reasonable additional costs actually resulting from circumstances attributable to the Customer will be handled in accordance with applicable law.
10. Lost Parcels
If tracking indicates an unusual delay or a parcel appears to be lost, please contact:
Cherry Lady will investigate the shipment with the relevant delivery provider.
11. Damaged Parcels
If an Order arrives damaged, please contact Cherry Lady as soon as reasonably possible.
Where possible, please provide:
- Order number;
- photographs of the external packaging;
- photograph of the shipping label;
- photographs of the internal packaging; and
- photographs of the affected Product.
These materials may help Cherry Lady investigate the matter with the delivery provider.
Providing photographs does not limit or remove any mandatory Consumer rights.
Cherry Lady remains responsible for the Product during delivery in accordance with applicable consumer law. In particular, where Cherry Lady selects or offers the available delivery providers, the Customer's rights concerning loss or damage during transport are not transferred to the Customer merely because the parcel has been handed to the carrier.
12. Store Pickup
Where Store Pickup is offered during checkout, Customers may select it instead of delivery.
Pickup instructions will be provided separately.
Customers should wait for confirmation that the Order is ready before collection.
13. Changes to Shipping Rates
Cherry Lady may change delivery methods, shipping rates and free-shipping thresholds for future Orders.
Any applicable shipping cost will be displayed before the Customer submits an Order.
Changes to shipping rates or delivery methods do not affect Orders that have already been concluded.
14. Contact
For questions regarding delivery or shipping, please contact: